Customer delight thanks to employee engagement, not the other way around.

A lot of organisations are already familiar with the customer-service tool ‘Net Promotor Score (NPS)’. More and more companies use this indicator to examine customer loyalty and the extent to which customers would recommend their company to others. Additionally, it connects the customer feedback with the right people within the organisation. Afterwards, they proudly present the results of the level of customer loyalty with their audience. In this way, they think it brings them full circle, but they overlook the fact that this circle actually begins internally. Yes, with your own workforce.

Are you happy@work?

According to Gallup, 87% of employees worldwide are not engaged at work. How about you?

How to avoid burn-outs and loneliness among remote workers

Remote workers and flexi-jobs are no longer the exceptions to the rule. In the past few years, more and more companies offer their employees more flexibility in the shape of working from home. In fact, Jennifer Moss – the bestselling and award-winning author of Unlocking Happiness at Work – reveals that a recent study in…

First Herculean Decathlon Trophy

After having organized their teambuilding events themselves for many years, Decathlon decided, because of time management, to put their trust in Hercules Projects this year. This led to an unforgettable experience!

Flow to Grow: 6 misunderstandings about mindfulness and meditation

Not so long ago, we had the opportunity to meet a special woman, Sofie-Anne Heyse. Besides being an active member of the Fierce Ladies Club, Sofie-Anne is also a founder of Flow to Grow. She helps entrepreneurs and leaders to be more intuitive and honest in their business lives. Her mission is to integrate consciousness…

Is the era of management over?

“The key to management is to get rid of the managers,” advised Ricardo Semler, whose TED Talk went viral, introducing terms such as “industrial democracy” and “corporate re-engineering”. It’s important to point out that Mr. Semler isn’t an academic or an expert in management theory, but he’s the CEO of a successful industrial company. His views are…